Return & Refund
Return & Refund Policy
At Harmony in Home, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:
1. Return Eligibility
You may return items within 30 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original packaging.
- All original tags and labels must be attached.
- Proof of purchase (such as a receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom items
- Items marked as final sale
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@harmonyinhome.com to request a return authorization.
- Provide your order number and details about the item(s) you wish to return.
- Once your return is authorized, we will provide you with instructions on how to send your items back.
4. Shipping Costs
You will be responsible for paying the shipping costs associated with returning your item unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
6. Exchanges
If you need to exchange an item for a different size or color, please initiate the return process as outlined above and place a new order for the desired item.
7. Contact Us
If you have any questions about our return and refund policy or need assistance, please reach out to us:
- Email: support@harmonyinhome.com
Thank you for choosing Harmony in Home! We appreciate your business and are committed to ensuring your satisfaction.
